Issues Streaming Amazon Music

Songs keep buffering, pausing, or not playing when trying to stream my Amazon Music.

To stream music without issues, you need a strong Internet connection. To troubleshoot streaming issues:

  • Confirm that your device is connected to Wi-Fi or a mobile network,
  • If using a mobile network, confirm that the Amazon Music app settings allow for Cellular,
  • Force stop and reopen the app.

To stream Amazon Music HD titles without issues, you need a strong Internet connection. To troubleshoot streaming issues:

  • Confirm that your device supports 16-bit/44.1kHz and higher playback,
  • Use an external DAC that supports processing a bit depth of 16-bit and a sample rate of at least 44.1 kHz, if your device is not capable of HD and Ultra HD playback,
  • Open the Amazon Music app to check the audio quality of the song you are playing. HD or Ultra HD badging displays on the Now Playing page.
  • 3D audio is only available on the Amazon Echo Studio device.

Related Help Topics

For more help, try our Amazon Music forum.

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