About Amazon Physical Store Return Policies

You can return most items purchased at Amazon Books, Amazon 4-star, and Amazon Pop Up for a full refund within 30 days of purchase. In addition, eligible items purchased on Amazon.com can be returned at a participating physical store location. To determine your return options for Amazon.com purchases, please use our Online Return Center.

Physical Store Returns Policy

Items purchased at Amazon Books, Amazon 4-Star and Amazon Pop Up can be returned within 30 days for a full refund, subject to our other return guidelines listed below.

  • Gift Cards are not returnable (except as required by law).
  • Magazines are not returnable.

To Return an Item:

If you purchased an item from Amazon Books, Amazon 4-star, or Amazon Pop Up :

  1. Gather your item(s) and the original product packaging.
  2. Locate your receipt (e-mail or paper), which includes your order number.
  3. Take your item to the designated store. You can find the address on your receipt or by going to: https://www.amazon.com/stores.

Note: If you received an e-mail receipt, or if the item you purchased appears in Your Orders, you have the option to return the item by mail. To return by mail, contact us to receive a mailing label. If the item doesn't appear in Your Orders, you'll only be able to return the item in the store.

If you purchased an item from Amazon.com:

  1. Start your return in our Online Return Center.
  2. If an item is eligible for return to an Amazon Books, Amazon 4-Star, or Amazon Pop Up, you will have the option to select Amazon In-Store Dropoff.
  3. If an item is eligible for return but cannot be returned to an Amazon Books, Amazon 4-Star or Amazon Pop Up, you will be presented with other return options.

Note: Amazon Physical Stores may not be able to accept in store returns for certain items you purchased from Amazon.com (for example, items greater than a certain size or that don’t meet safe to ship standards). For additional information on Amazon.com returns, please see our Returns Policy.

Physical Store Holiday Returns Policy

Items purchased at a store location between November 1 and December 31, may be returned until January 31 the following year for a full refund, subject to our other return guidelines listed above.

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.