Tax Refunds on Freight Forward Exports from the United States

You can request a tax refund for purchases fulfilled by Amazon and delivered to a valid freight forwarding company.

To request a refund, use the following instructions:

  1. Tax refunds can only be requested for shipments fulfilled by Amazon and delivered to a licensed customs broker or forwarding agent.
  2. Supporting documentation must provide evidence your freight forwarded items shipped to a location outside of the United States.

What documentation is required?

Amazon requires copies of bill of lading or air way bills for items shipped by freight forwarder. Documents must display the location of delivery as evidence of their final destination. We do not accept Word documents, pictures of shipping labels, or mobile screenshots.

Where do I send my documentation?

Send scanned copies in PDF format along with the following information to tax-exempt@amazon.com:

  • Your order number (17 digits in this format: XXX-XXXXXXX-XXXXXXX).
  • If submitting a request for a tax refund on multiple orders, documentation will need to be provided for each order and clearly marked which order it pertains to.

Note: For orders placed with a seller that fulfills and ships its own inventory, you will need to contact the seller directly about your tax refund request by clicking on the name of the seller listed below the item you purchased in Your Account.

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