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Protect Your System

Some suspicious emails contain attachments and link to websites that try to install malicious software on your computer.

To increase the security of your account, we recommend enabling Two-Step Verification. When connecting from an unknown device, you need to enter a unique security code in addition to your password. For more information, see

Here are some tips to protect your account:

  • For unknown, suspicious, or fraudulent purchases, orders or credit card transactions, suspicious password changes, account changes, or potential fraud, report the issue via the Report unauthorized activity option under the Login & security section of Your Account.
  • If you've entered your password on what you think might be a malicious website, go to Password Assistance and change it immediately.
  • If you've entered your payment information on what you think might be a malicious website or replied to an email with that information, immediately contact your financial institution.

    Note: Remember to update this payment method on your Amazon account afterwards.

For additional account security tips, here are some ways to protect your system, devices, and wireless network:

  • Install anti-virus or antimalware software. Keep security software up to date by installing updates and patches as soon as they're available.

    Note: When the installation is complete, run a full scan of your computer.

  • Keep your operating system and necessary plugins updated to the latest version available.
  • Never reply to unsolicited messages. Replying to phishing and spam messages only notifies the sender that they have a valid email address to which they can send more spam and phishing messages.

    Note: If you want to unsubscribe from Amazon communications, do so directly through our website instead of clicking a link in an email.

  • Never place an order by email with a seller. These requests are often intended to collect email addresses to launch a phishing or spam campaign. If you receive an email asking you to pay for an order by bank transfer, ignore this request and contact us.
  • Only install software you need and that comes from verified sources.
  • Ignore urgent pop-ups that tell you your devices are infected with a virus and that you must click a link to fix the problem.
  • Don't leave your devices unattended in public places.
  • Select the option to manually, not automatically, connect to WiFi.
  • Disable hotspots when not needed.
  • Change the name of your wireless network and any preset passwords provided by the vendor, even if the name and password seem complex.

If you receive a suspicious or fraudulent correspondence claiming to be from Amazon, we recommend that you report it immediately. Visit Report Suspicious Emails, Phone Calls, Text Messages, or Webpages for more information.

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