Issues with Prime Video Payment and Order Errors

What to do if you have problems with Prime Video orders, or if you see error codes such as 2016, 2021, 2023, 2026, 2027, 2028, 2029, 2040, 2041, 2043, 2044, 2047, 2048, 2063, or 7035.

  • Check your payment settings and 1-Click settings.
    If you are attempting to make a purchase using your Apple payment method on iOS or tvOS, please ensure the payment details you have provided Apple under your iTunes & App Store settings are up to date.
  • Check your Digital Orders – a prompt is shown to update payment details.
  • Contact your card issuing bank.
  • Alternatively, use a different payment method.

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