Secure Delivery with a One-Time Password

Due to the value of some items, a one-time password (OTP) is required on delivery for some orders.

An OTP adds an extra layer of security to your packages.

If an OTP is required, we send a six-digit, numeric OTP to your registered email address after we ship the item.

You can also find the OTP by selecting Track Package beside the order in Your Orders.

Your OTP is valid until the end of the delivery day.

Read the OTP you’ve received to the driver.


  • If you're not available to receive the package, you can share the OTP with someone you choose and they can receive the package for you. We don't recommend sharing the OTP with an unknown person. If no one can receive the package, we'll re-attempt the delivery on the next working day.
  • The password is intended for you, or a person you choose, to ensure secure delivery of your package.

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.