Scan the Amazon Elements Code

Scan the Amazon Elements code for information about your Amazon Elements product.

You can find the Amazon Elements code on the package of your product.

Note: If the sticker is missing, peeled off, or damaged, we can't verify the product's origin. In this case, contact us for a refund or replacement.

Use one of the following versions of the Amazon app to scan the code:

  • iOS: version 4.4 or higher
  • Android: version 5.2 or higher

To scan the code:

  1. Peel the top layer of the sticker.
  2. Launch the Amazon mobile app.
  3. Tap the search bar in the app.
  4. Select Scan It.
  5. Point your smartphone camera at the code.
  6. Center the code in the screen. After a few seconds, the scan will finish. A page will load with information about the product.
  • Don't use a QR code scanner for Amazon Elements codes.
  • Use the latest version of the Amazon mobile app.
  • If your order contains several individual items, scan the code on each unit, not on the larger package.
  • If the scan doesn't work, hold your phone further away from the code and try again.
  • If the scan works, but the page says that Amazon can't identify the product, contact us for a refund or replacement.

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