Late Deliveries

Most packages arrive on time. Orders sometimes show up after the estimated delivery date.

Possible reasons for late delivery include the following:

  • Incorrect address
  • Missing apartment, building, floor, or unit number
  • Severe weather conditions
  • International customs procedures

The recommended actions are:

  1. Confirm estimated delivery date and address in Your Orders.
  2. Check payment processing in Your Orders.
  3. Wait 48 hours to allow for unexpected delays.

Occasionally, packages are returned to us as undeliverable. Visit Undeliverable Packages for more information.

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