Skip to main content
Late Deliveries
Most packages arrive on time. Orders sometimes show up after the estimated delivery date.
Possible reasons for late delivery include the following:
- Incorrect address
- Missing apartment, building, floor, or unit number
- Severe weather conditions
- International customs procedures
The recommended actions are:
- Confirm estimated delivery date and address in Your Orders.
- Check payment processing in Your Orders.
- Wait 48 hours to allow for unexpected delays.
Occasionally, packages are returned to us as undeliverable. Visit Undeliverable Packages for more information.
Was this information helpful?
Thank you for your feedback.
Please select what best describes the information:
Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.
