Manage Your Amazon Store Card Account or Amazon Credit Builder Account Online

Link your Amazon and Synchrony Bank accounts to enable easy access to basic card account information directly on Amazon.

You can manage your Amazon Store Card or Amazon Credit Builder account using the following options:

  1. Link your Amazon and Synchrony Bank accounts to view basic information about your Amazon Store Card or Amazon Stor Card Credit Builder account directly on Amazon. Click on the 'Link Now' button on the third card and enter your Synchrony Bank user ID and password to establish linking.
  2. Synchrony Bank's account management site.
  3. The Amazon Store Card mobile app. Download the app for iOS here and Android here.
  4. Amazon Alexa on any Alexa-enabled device (using the Amazon Store Card skill).
  5. Synchrony Bank's customer service support via phone or chat. you can find contact information here.

I need help with... Syncrhony Bank website Amazon Store Card App Alexa Store Card Skill Synchrony CS support (Chat/Call) Amazon Card Member page
Accessing my [Amazon Store Card / Amazon Prime Store Card / Amazon Store Card Credit Builder / Amazon Prime Store Card Credit Builder] account at Synchrony Bank

Log in with your Synchrony Bank user ID and password.

Log in with your Synchrony Bank user ID and password.

Enable skill and set up PIN

Access your Synchrony Bank account directly from your Amazon Card Member page with account linking. Click on the 'Manage at Synchrony Bank' button on the first card to access.

My Synchrony Bank user ID/ password

Click on the 'I forgot my User ID or password' links underneath the 'Secure Login' button

Click on 'Forgot User ID or password' on login screen.


Getting my full credit card number

Chat: Type 'Need Account #'.

Phone: If prompted to enter account #, say, "I don't have it".

Finding account balance and due date

Making a payment

See Make a Payment on an Amazon Store Card or Amazon Credit Builder Account

Update auto pay settings

Click on Payments > Manage Autopay

Review recent transaction summary

Accessing account statements

Click on Activity > Statements

Switch to paperless billing

Click on Activity > Statements

Sign-up for email and / or text alerts

Click on Services > Manage Alerts and messages

Update personal information on account

Click on 'Profile' from the top menu

Request Credit Limit Increase

Click on Services > Request Credit Increase

Credit Limit Inquiries

Dispute a charge on your card

Activity > Dispute a Charge

Report lost or stolen card / Replace card / Close account

Click on Services and choose the applicable option from drop-down

Inquiries related to billing statement / interest / fees

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