Deliveries from Amazon Logistics

Amazon Logistics is our delivery service. Orders shipped by Amazon Logistics will show as shipped by AMZL_US.

Tip: On-Road Incident Emergency Hotline

Safety is our top priority. Most deliveries make it to out customers without issue. We're ready to support you in the event of an emergency involving Amazon Logistics and Amazon Flex delivery drivers. If you witness or experience a serious on-road incident involving a delivery driver:

  1. Secure your own safety.
  2. Call 911 for police or emergency medical services.
  3. Report the incident to Amazon to receive immediate assistance.

Delivery Information

If no one is at the address to receive your delivery, we'll leave the package in a secure location. If no secure location is available, or the delivery requires someone to be present, we'll email you. We make three delivery attempts on consecutive days. If the third attempt is unsuccessful, your package is returned to us and we'll issue a refund.

Tracking sometimes shows that we delivered your package but you don't have it. Check to see if the package is with a receptionist or neighbor. Deliveries occur between 6 am and 10 pm local time. To avoid disruption, our drivers only deliver between 8 am and 8 pm local time. For scheduled and signature deliveries, our drivers will call the phone number you provide. They won't deliver the package outside the schedule of 8 am to 8 pm unless they can contact you. Go to Find a Missing Package That Shows As Delivered for more information. If you check these places, and you still can't locate your package, contact us.

Access Codes and Delivery Instructions

If the delivery address requires an access code, provide this code before shipping via Manage Address Book. Locate the address you want to update, choose Edit, then provide the access code in Security Access Code. This information saves and applies to any future orders you place.

If you already placed your order, you can update your access code, request cancellation, or add delivery instructions for that individual order through Your Orders.

Note: Property managers can provide Amazon delivery and access information for their facilities via the Amazon Secured Delivery Access Tool.

Weekend Delivery Preference

When adding a new address, you can choose whether you want to receive deliveries on weekends under the Optional Delivery Preference menu. You can update this preference via Manage Address Book.


If you sign up for Shipment Updates via Text, you also receive updates on your phone or other mobile device.

Customer Service

Amazon Customer Service handles all inquiries for deliveries shipped by use.

Contact us to reschedule a delivery or if have any questions.

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