Troubleshoot Internet Connection Issues with Your Connected Device

What to do if the Prime Video app on your Connected Device doesn't connect to the Internet.

You may encounter an error message while using the Prime Video app if you’re experiencing issues with your Internet connection. Try the following steps if you’re having problems:

  • Check that your connected device (such as a smart TV, set top box) is connected to the Internet. You can usually check your connection in your device's Settings menu.
    For connections made via Wi-Fi, make sure you've entered the correct password for your Wi-Fi network.
  • If your device is connected to your router, but still encounter error messages, restart your connected device and any home network devices like modems or routers.
  • Check to make sure that your device's firmware or operating system is up to date.
For more help, try our Prime Video forum

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