Issues with Prime Video Promotional Codes and Gift Cards
How to troubleshoot Prime Video error codes such as 2039.
To resolve issues with ordering Prime Video content:
- Ensure that the Gift Card or promotional code has been loaded to your account correctly.
To do so, go to Your Account > Gift Cards to load or reload your balance. You don’t need to have a special Gift Card for purchasing
or renting Prime Video content.
Note: Some promotional codes cannot be used on Prime Video purchases.
- Ensure that the Gift Card or promotional code has not already been used.
- Ensure that your 1-Click settings are up-to-date.