Issues with Prime Video Promotional Codes and Gift Cards

How to troubleshoot Prime Video error codes such as 2039.

To resolve issues with ordering Prime Video content:

  • Ensure that the Gift Card or promotional code has been loaded to your account correctly. To do so, go to Your Account > Gift Cards to load or reload your balance. You don’t need to have a special Gift Card for purchasing or renting Prime Video content.
    Note: Some promotional codes cannot be used on Prime Video purchases.
  • Ensure that the Gift Card or promotional code has not already been used.
  • Ensure that your 1-Click settings are up-to-date.
For more help, try our Prime Video forum

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