Issues with Prime Video Error 5004

What to do if you see error code 5004 on Prime Video.

  1. Make sure that the email address and password you are using to log in with are correct.
  2. If the issues persist, make sure you can log into Amazon with the same details, or visit Forgot Your Password to reset your password.
For more help, try our Prime Video forum

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.