Get help using and troubleshooting common issues with Prime Video.
- Need to Cancel a Prime Video Channel Subscription?
- Find out how to easily cancel a Prime Video Channel subscription online.
- Cancel Your Prime Video Channel Subscription
Setting Up Prime Video
- Issues with Live Streams on Prime Video
- Issues While Playing Prime Video Titles
- Troubleshoot Internet Connection Issues with Your Connected Device
- Issues with Prime Video from External Provider
- Issues with Prime Video Error 2063
- Issues with Prime Video Error 5004
- Issues with Prime Video Error 7235
- Can I Watch Prime Video If I Travel Abroad?
- Problems Watching Prime Video Channels While I Travel
- Issues Watching a Prime Video Channel on My Comcast Xfinity, Cox Contour or Dish Network Device
- Force Stop the Prime Video App on an Android Device
- Force Stop the Prime Video App on an iOS Device
Prime Video Titles
Manage Prime Video
- Rent and Buy Prime Video Titles
- Purchasing Prime Video Bundles
- How Do I View Titles I've Purchased in a Prime Video Bundle?
- Paying for Prime Video Rentals or Purchases
- Issues with Prime Video Payment and Order Errors
- Issues during Sign In or Sign Out on Prime Video
- Issues with Prime Video Promotional Codes and Gift Cards
Live Event Troubleshooting
- How Do I Find and Watch Live Events on Prime Video?
- What Devices Can I Watch Live Sports and Events On?
- How Many Streams Can I Watch With My Account?
- Can I Get Stats for Live Sports?
- What Commentary Options Are Available, and How Do I Listen to Them?
- Can I Access My Sports Subscriptions and Other Events While Traveling?
- I Don’t See the Live Event on My Mobile Device or Tablet
- Why Can't I Record, Fast Forward or Rewind My Event?
Restrictions & Parental Controls
- Parental Controls on Prime Video
- Set up a Prime Video PIN on Web
- Set up a Prime Video PIN on Android
- Set up a Prime Video PIN on iOS
- Set up Restrictions on Prime Video on Web
- Set up Restrictions on Prime Video on Android
- Set up Restrictions on Prime Video on iOS
- Set up Prime Video Parental Controls on Xbox 360
- Issues with Prime Video PIN Errors
Prime Video Channels
- What are Prime Video Profiles?
- What are Prime Video Kid's Profiles?
- What Devices Currently Support Prime Video Profiles?
- Create and Manage Prime Video Profiles via Website
- Create and Manage Prime Video Profiles on Fire TV
- Create and Manage Prime Video Profiles on iOS, Android devices and Fire Tablets
- Create and Manage Prime Video Profiles on Connected Devices
Prime Video Watch Party
- What is a Prime Video Watch Party?
- How Do I Start a Watch Party in a Web Browser?
- How Do I Start a Watch Party on Fire TV?
- How Do I Join a Watch Party in a Web Browser?
- How Do I Join a Watch Party on Fire TV?
- Who Can Access a Prime Video Watch Party?
- Can I Use Prime Video Watch Parties From Outside My Home Country?
- Issues While Using Prime Video Watch Party
Subtitles & Captions
Prime Video Audio Tracks
Legal Policies and Notices