Issues with Prime Video PIN Errors

What to do if your Prime Video PIN does not work, or if you see error codes such as 5014, 5016.

  • Wait a few minutes, then try again.
  • Visit Prime Video Settings to edit your PIN number.
    Prime Video PINs only apply to the device they have been set on. Set a PIN on every device you wish to use Parental Controls on.
For more help, try our Prime Video forum

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