Resolve Wi-Fi Connection Issues on Your Kindle E-Reader

Trouble connecting to the internet.

Video: Resolve Wi-fi Connection Issues

  • Confirm other devices connect to the same network.

    Note: Other devices can't connect? Or forgot your Wi-Fi password? Please contact your network provider.

  • Make sure that Airplane mode is off.
  • Confirm that your device has the latest software version available.
  • Restart your Kindle and any network devices like modems or routers.
  • Attempt to connect your Kindle to Wi-Fi again or add a network manually.

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