Incorrect, Damaged, or Missing Amazon Fresh or Whole Foods Market Items

Items can be substituted or removed from your order after checkout due to availability. Check the order details in Your Account to see any substitutions or undeliverable items.

Removed Items

If an item becomes unavailable before we prepare your order, a "We're sorry we are unable to fulfill your entire order" message will display in the Order Details. The items will also appear in your confirmation email under a section titled Unavailable Items

Sometimes, items may become unavailable after you check out. If that occurs, we'll proceed with preparing the rest of your order so that you receive your other items on time.

Your payment method won't be charged for any unavailable items.

Substituted Items (Whole Foods Market)

We may be able to substitute unavailable items with a similar product. If your item was substituted, you'll see that the item was substituted on the confirmation email and you can review the substituted items in the Order Details. In many cases, you'll not be charged for the original item or the substitute.

If your payment method was charged for an item you did not receive and the order details show that the item was sent, please contact us for a refund.

Spilled or Damaged Item

If you receive a damaged, spilled, or otherwise unusable Amazon Fresh or Whole Foods Market grocery item, you can request a refund through Your Orders. We won't ask you to return the item. Follow the on-screen instructions and select Refund when prompted.

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