Correct a Failed Checking Account Authorization

If we can't authorize your checking account for payment before the order is prepared for delivery, we'll send you an email with instructions for correcting the problem.

If you didn't receive an email, or no longer have it, follow these steps:

  1. Go to Your Account and verify that the payment information you entered is correct. Confirm that a 10-digit phone number is listed on the billing address. You can only see the last two digits of the account number.
  2. If your information you entered is correct and a valid phone number is listed on the billing address, then the decision to decline your transaction was based on information provided by TeleCheck Services. To resolve this, do one of the following:
    • Call TeleCheck toll-free at 1-800-964-9490 for more information.
    • Select another payment method for this order. For more information about selecting a different payment method, go to Change Order Information.

If there are insufficient funds in the account, the account number was entered incorrectly, or the transaction fails for any other reason, the transaction will be sent to TRS Recovery Services for collection. TRS may telephone you about the transaction. You can contact TRS Recovery Services toll-free at 1-800-964-9490, Monday through Thursday from 5 am to 5 pm, Pacific time, and Friday from 5 am to 2 pm, Pacific time. TRS Recovery Services will assess a state authorized returned check fee on any transaction dishonored by your bank. The returned check fee varies by state.

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