We try to get you tracking updates as fast as possible, but sometimes delays can occur. This can happen for a number of reasons.
Sometimes the carrier sends tracking data later than expected, or the tracking data is received outside the hours when we send text messages (7 a.m. to 6 p.m. Pacific Time). If there's mobile network congestion or other processing delays on your mobile carrier's side, which can result in text tracking delivery delays, too. If you're receiving non-Amazon text messages with delays as well, you may want to get in touch with your mobile carrier.
Was this information helpful?
Thank you for your feedback.
Please select what best describes the information:
Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.