Tracking Doesn't Match Carrier's Website

It's common to see slight differences in the tracking information listed in Your Account and the details on a carrier's website. Every carrier uses their own language to indicate different shipment statuses. We simplify the updates in Your Account to make them easier to understand.

Here are a few examples:

Carrier Tracking Says Amazon Tracking Says What It Means
UPS: "A UPS shipping label has been created" Shipment has left seller facility and is in transit The shipment has left the Amazon or merchant fulfillment center.
USPS: "Notice left" Delivery Attempted A delivery attempt was made for your package.
UPS: "Same Day Will Call" Available for pickup The package is available for pickup at the carrier's facility.

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.