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Carrier Contact Information

If your order has a tracking number, you can check its status in Your Orders or on the website of the carrier responsible for delivering it.

Want to know where your order is? You can access tracking information and other details in Your Orders.

You can check the status of your order in Your Orders by selecting the option “Track parcel”

The following table includes a complete list of the carriers that we will use to ensure that you receive your products as soon as possible. Click the carrier’s name to go to their website or click the direct link to their page for tracking the order.

Note: In some cases, the tracking number provided may not be available or up to date on the carrier’s website. This does not mean that there is a problem with the order – rather, it is in transit and the information has not yet been updated. For more information, visit our missing tracking information page.

We are also providing you with the carriers’ contact details below in case you need to contact them (for example, to request a new delivery attempt). Make sure that you have your tracking number handy when you call them.

Main carriers for deliveries in Spain

Carrier Delivery times Contact information
Amazon

Mon–Sun: 08:00 to 22:00.

Track your delivery in Your Orders.

Contact Amazon Customer Service.

GLS

Track your delivery

Mon–Fri: 08:00 to 20:00

Mon–Fri: 08:00 to 20:00

Contact GLS

Assistance in English, Spanish and French

+34 902 113 300

Celeritas/SGEL

Track your delivery

Mon–Fri: 09:00 to 19:00

Mon–Fri: 09:00 to 19:00

Contact Celeritas/SGEL

Assistance in Spanish and English:

+34 902 044 944

CORREOS

Track your delivery

Mon–Fri: 08:00 to 22:00

Small parcels may be delivered to your mailbox.

Mon–Fri: 08:00 to 21:00

Saturday 09:00 to 13:00

Contact Correos

Assistance in Spanish:

+34 900 400 004 (free from within Spain)

+34 902 197 197 197 (from outside Spain)

Correos Express

Track your delivery

Mon–Fri: 08:00 to 20:00

Saturday: 09:00 to 14:00

Mon–Fri: 08:00 to 20:00

Contact Correos Express

Assistance in Spanish:

+34 902 100 401

MRW

Track your delivery

Track your delivery (Portugal)

Mon–Fri: 08:00 to 20:00

Saturday 09:00 to 13:00

Mon–Fri 09:00 to 18:00

Contact MRW

Assistance in Spanish, French, English and Portuguese:

+34 902 500 850

+351 7017 236 333 (Portugal)

SEUR

Track your delivery

Mon–Fri: 08:00 to 20:00

Saturday: 09:00 to 14:00

Mon–Fri: 08:00 to 19:00

Contact SEUR

Assistance in Spanish and English:

+34 902 50 32 60

UPS

Track your delivery

Mon–Fri: 08:00 to 18:00

After a failed delivery attempt, parcels of less than 20 kg are delivered to UPS Access Point TM pickup locations, where you can pick them up at your convenience. See your delivery notification or tracking information on the UPS website for more information.

Mon–Fri: 08:00 to 20:00

Saturday: 09:00 to 14:00

Contact UPS

Assistance in Spanish and English:

+34 902 888 820

DHL Parcel domestic deliveries

Track your delivery

Mon–Fri 08:00 to 19:00

Mon–Fri: 08:00 to 20:00

Saturday: 09:00 to 14:00

Assistance in Spanish, Catalan and English:

+34 902 12 70 70

By e-mail:

Particularesparcel.spain@dhl.com or through the website: https://www.dhlparcel.es/es/particulares/contactar.html

PAACK

Track your delivery

Mon–Sat: 11:00 to 22:00

Mon–Fri: 10:00 to 22:00

Saturday: 10:00 to 19:00

Assistance in Spanish

+34 93 122 38 51

By e-mail:

att.cliente@paack.co

Other carriers

Carrier Contact information
An Post

Track your delivery

Assistance in English

+35 317 057 600

Aramex

Track your delivery

Assistance in English

+44 1753 210563

bpost

Track your delivery

Assistance in German, English, Flemish and French:

080 025 9445 (free from within Belgium)

+32 22 01 23 45 (from outside Belgium)

CHRONOPOST

Track your delivery

Assistance in French and English:

+33 969 391 391

CitySprint

Track your delivery

Assistance in English:

+44 845 266 8778

Colis Privé

Track your delivery

Assistance in French

+33 0805 50 50 10

Deutsche Post

Track your delivery

Assistance in German and English:

+49 1802 33 33

DHL Express

Track your delivery

Assistance in German, Spanish, Catalan, Basque, Galician and English:

+34 902 122 424 (Spanish, Catalan, Basque, Galician and English)

+49 228 286 098 98 (German)

DHL Express International

Track your delivery

Assistance in Spanish, Catalan, Basque, Galician and English:

+34 902 122 424

DHL NL

Track your delivery

Assistance in English and Dutch:

+31 880 183 300

DHL PL

Track your delivery

To track your delivery in Polish, enter the number SAP 2354113

Assistance in Polish:

800 262 966 (free from within Poland)

DPD

Track your delivery

Assistance in English:

+44 844 824 0505 (new delivery attempts)

+44 844 556 0560 (general queries)

DPD DE

Track your delivery

Assistance in German and English:

+49 1806 373 200

Hermes

Track your delivery

Assistance in English:

Phone number shown on notification of attempted delivery

Polish Post

Track your delivery

Assistance in Polish:

Phone: 801 333 444

+48 438 420 600 (from outside Poland)

La Poste

Track your delivery

Assistance in French:

+33 972 721 213 (from outside France)

3631 (from within France)

Post AT

Track your delivery

Assistance in German:

+43 810 010 100

Post DK

Track your delivery

Assistance in Danish and English:

+45 802 070 30

Post NL

Track your delivery

Assistance in German, French and English:

+31 582 333 338

P&T Luxembourg

Track your delivery

Assistance in German, French, English and Luxembourgish:

+352 800 232 31 (free from within Luxembourg)

+352 408 875 83 (from outside Luxembourg)

Royal Mail

Track your delivery

Assistance in English:

+44 800 072 5225 (afternoon deliveries)

+44 3457 740 740 (other deliveries)

SDA

Follow your order

Assistance in Italian:

+39 199 113 366 (only from within Italy)

+39 066 124 2781 (from outside Italy)

Posten

Follow your order

Orders sent through this carrier are delivered to special pickup centres where you can pick them up at your convenience.

Assistance in Swedish and English:

+46 771 333 310

Posti

Track your delivery

Assistance in English and local language

(Finland): +358 600 94320

(Lithuania): + 370 700 55009

(Latvia): + 371 67815914

(Estonia): +372 43 54 547

MNG Kargo

Follow your order

Assistance in English:

+90 (0) 850 222 06 06

+90 (0) 850 644 68 47

CTT Portugal

Track your delivery

Assistance in Spanish, Portuguese and English:

+351 211 949 181

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