Issues While Playing Prime Video Titles

What to do when Prime Video titles won't play or if you see error codes such as 1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7235, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003, 9074.

If you are experiencing buffering or playback that frequently pauses, check your Internet connection and pause any other Internet activity on devices that are using the same network.

  • Close the Prime Video app (or your web browser, if you’re watching on a computer) on your device and restart it.
  • If you're having issues with playing back Prime Video content, ensure that your device (such as a web browser, smart TV or mobile phone) is up to date with all of the latest software updates installed.
  • If you are able to connect to the Internet on other devices on the same network, update your connected device’s DNS settings. Please check with your device’s manufacturer for steps on how to do this.
  • If you are attempting to control a device using Alexa, try to unpair then re-pair the device in the Alexa app.
  • Disable any VPN or proxy servers.
  • If your device is connected to a TV or an external display, ensure that your HDMI cable and display is compatible with HDCP 1.4 (for HD content) or HDCP 2.2 (for UHD/HDR content).

For more help, try our Prime Video forum.

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