Cancel an Accidental Purchase

You are able to return a Prime Video order within 48 hours if you haven't attempted to watch or download it.

Need to cancel an accidental Prime Video order?

To return an accidental or unwanted Prime Video title or bundle purchase:

  1. Go to Your Orders
  2. Find the accidental order you’d like to cancel.
  3. Select Cancel Your Order.
  4. Choose a reason for the cancellation from the drop-down menu, and then click Cancel This Purchase.
    After the cancellation is complete, your refund is issued to the payment method used for the order. The video is also removed from Your Video Library as a part of the refund process.
    Note: If you have paid through Apple, you must browse to the relevant product page on the website or Prime Video app to see your cancellation options.

If you have an Alexa-enabled device, you could also say "Cancel my last Prime Video order."

Note: To prevent accidental purchases, you can turn on parental controls for your account from your Prime Video Settings. To set up a Prime Video PIN, go to Prime Video Settings - Parental Controls.
For more help, try our Prime Video forum

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.